To file an online complaint in Indian Railways, you can follow these steps:
- Visit the Indian Railways official website at www.indianrailways.gov.in.
- Click on the "Contact Us" link at the bottom of the page.
- Select the "Complaints and Suggestions" option from the dropdown menu.
- Choose the category of complaint you want to file and fill in the required details.
- You can also attach any supporting documents, if required.
- Click on the "Submit" button to file the complaint.
Alternatively, you can also file a complaint through the Indian Railways helpline number 139 or through the Rail Madad app, which is available on both Android and iOS platforms.