To track web-based complaints and suggestions in Indian Railways, you can follow the below steps:
Go to the official website of Indian Railways (https://www.indianrailways.gov.in/) and click on the "Contact Us" link available on the home page.
On the Contact Us page, you will find different options to register your complaints or suggestions. Click on the option "Register Complaint/Suggestion".
A new page will open where you need to provide details such as your name, mobile number, email ID, address, etc. and select the category of your complaint or suggestion.
Once you provide all the necessary details, click on the "Submit" button to register your complaint or suggestion.
After submitting your complaint or suggestion, you will receive a unique complaint or suggestion ID.
You can use this ID to track the status of your complaint or suggestion by clicking on the "Track Your Complaint/Suggestion" link available on the Contact Us page of the Indian Railways website.
On the tracking page, you need to enter your complaint or suggestion ID and click on the "Submit" button to view the status of your complaint or suggestion.
This is how you can track your web-based complaint or suggestion in Indian Railways.