You can track your SMS-based complaint and suggestion in the railways by following these steps:
- Send an SMS to 139 with your complaint or suggestion.
- You will receive an SMS with a unique ID for your complaint or suggestion.
- To track the status of your complaint or suggestion, send another SMS to 139 with the text "STATUS <SPACE> <UNIQUE ID>".
- You will receive an SMS with the current status of your complaint or suggestion.
You can also check the status of your SMS-based complaint or suggestion by visiting the Indian Railways website and clicking on the "SMS-based Complaints and Suggestions" link. You will need to enter your unique ID to check the status of your complaint or suggestion.